Which payment methods do you accept?All our payments are processed via PayPal. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.
What name will appear on my bank statement?MY LUNAR UK LTD or, Lunar Vape will be the name shown on your bank statement.
What is the cost of delivery?Please see our delivery sections for information.
When will I receive my order?Delivery times are normally very quick For UK orders, please allow up to 1 working day for UPS (Carbon Neutral), same day for Private Hire Service or, 3-4 days on free shipping. If your order has not arrived please send us an email at email@example.com.
I am not happy with my products, what do I do?LUNAR VAPE UK wants you to be satisfied with the products you have purchased, we pride ourselves on our levels of customer service. Please get in touch with our customer services team to discuss what the issues are. firstname.lastname@example.org
How do I return my items?If you choose "UPS (Carbon Neutral)" for your shipping method we can provide you with free returns and the courier will even come to collect it from you, If you chose any other form of delivery service the cost is incurred by yourself and we would recommend you use a signed delivery for service. If your Item/s are faulty we will send you a pre-paid label and have those items collected from your home address free of any charges.
What should I do if I think my product is faulty/not working?If you think that your products are faulty, the first thing to do is to read through our FAQs as the answer to the most common problems can be found there. In addition, you can have a look through our video guides, which show you how to use our most common products. Alternatively, you can pick up the phone and give us a call on 0870 8200 303 or email us at email@example.com
Which clearomizer/tank are compatible with my Device?
Batteries or Mods are either 510 or eGo compatible. On a 510 threaded device you can only use a ‘510’ clearomizer, tank or dripper. An eGo clearomizer can be used but you will need an adapter.
What is a Pass-through?
Pass-through gives you the option to charge and vape simultaneously. These E-cig devices usually have a charging port at the bottom of the unit.
How long do batteries last?
Below are averages for different battery capacity's, these approximations refer to continuous use (non-stop vaping on a pen style device outputting 4 volts).
1000mAh battery: 3-5 hours
1600mAh battery: 5-9 hours
Note:Turning the voltage higher will give less battery time. Conversely, lowering the voltage will increase battery life.
What is the lifespan of the atomizer and how do I tell it needs replacing?
Atomizer refers to the atomizer coil head that is in all clearomizers and tanks. The atomizer head refers to the element, which is heated when the battery is activated and this is responsible for producing the vapour.
Typically atomizer coil heads last for about two weeks, but this is not the case all the time. As they are very fragile they can stop working after a few days if they are used excessively, if the wattage is too high or the E-liquid you are using is very sweet. All atomizers have a Dead on Arrival warranty, this means that as soon as you receive the product you need to test it to see if it works, as soon as it works the warranty period ends. Atomizer heads are referred to as disposable goods and are not meant to last longer than a few weeks.
The majority of clearomziers/tanks we sell are replaceable units; this means that the only part that needs to be changed within the unit is the atomizer coil head. You can tell if the atomizer coil head needs to be replaced when there is a less vapour being produced or if you get a burning almost smoky taste.
Why are there different resistances?
The lower the resistance the more amp draw on the battery which gives you more power output.
Note: More vapour should also mean more flavour.
Can I use the same clearomizer/tank with another liquid?
Yes you can, but it is recommended that you clean the clearomizer/tank meticulously to remove the former flavour. After a few vapes, the former flavour should disappear. If it does not, the coil may be compromised.
My battery won’t charge?
If your battery is not charging it may be due to a number of different factors. Firstly, ensure that the charger you are using is the correct charger for the battery. We recommend that you only use compatible chargers from our website to ensure that they work correctly and safely. Next, make sure that you are charging the battery the correct way. Some batteries are charged via the top connection (510 charger), others charged from the bottom via a micro USB. Mods that take external batteries require an external charger for the battery cells., although some also have a micro-usb port.
My battery won’t turn on?
Firstly, make sure that your battery is charged significantly before using it. The batteries we send out do have a charge in them but it is possible that a battery can have lost its charge.
Different devices have different methods to turn on. The most common ways to turn the device on are as follows:
Click the power button rapidly three times
Click the power button rapidly five times
If none of these methods work please refer to the specific product page on our website or give us a call on 0870 8200 303 to arrange a replacement device.
My clearomizer/tank is leaking?
This could be for a few reasons. It could be that there is too much juice in the tank, you are using the wrong juice, you have over primed the coil or perhaps the unit hasn’t been screwed together properly. To clear leak Wrap a paper towel around the tank and blow down into the atomizer to get rid of excess juice and make sure device is assembled correctly.
My clearomizer/tank/dripper is not firing/working?
The most common cause would be the coil, try replacing and you should see an improvement.
I am not getting enough taste/vapour?
This could be because the power setting is too low on your device, your coil may need replacing, your device may not be capable or it could also be that the device you’re using it not set-up correctly.
What should I do if I think my product is faulty/not working?
If you think that your products are faulty, the first thing to do is to read through our FAQs as the answer to the most common problems can be found here. In addition, you can have a look through our video guides, which show you how to use our most common products.
Alternatively, you can pick up the phone and give us a call on 0870 8200 303 or email us at firstname.lastname@example.org