We operate a 90 day no-quibble cancellation and returns policy for goods bought from Lunar-Vape.com, If you wish to return any products for whatever reason, please send us a message within good time to get instructions for returns.
Please note that for an item to be accepted for return and refund, it must be in its original condition, with all packaging, manuals and accessories in an unused / unopened resalable condition.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is not received in accordance with these requirements.
All items are to be returned at your expense.
All products are checked on return to our shop. In the event of the product being used or an accessory is missing, a full refund will not be processed.
If you fail to make the goods available to us within the 14 day timeframe, you will be deemed to have accepted the goods and you will not be refunded. This does not affect your statutory rights.
Please note that you will be responsible for the costs of returning the products back to us, unless you are cancelling the order within 3 days because the products do not meet their description, in which case we will arrange collection and shipping or correct items to you. You are under a statutory duty to take reasonable care of the products while they are in your possession and during transport back to us. Taking reasonable care means you must return the products to us in ‘a brand new’ condition, in their original packaging, with any accessories provided still sealed, unopened and complete with any and free gifts (as part of an incentive) offered with them. If you fail to take reasonable care of the products while they are in your possession and return them to us in a damaged state refunds will not be issued.
For your protection, we recommend you use a recorded-delivery service.
As soon as we receive the item(s) back, and they have been confirmed un-damaged and in their original unopened condition, we will refund the relevant part of the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Provided the products are returned in ‘a new unopened condition, we will endeavor to provide you with a full refund of the purchase price, no later than 14 days from and including the day on which we received the returned item(s) and notified you that the return has been approved. If you require any further advice regarding returns or for any other matter concerning your order, please feel free to contact us via firstname.lastname@example.org.