Which payment methods do you accept?
All our payments are processed via PayPal. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.
What name will appear on my bank statement?
MY LUNAR UK LTD or, Lunar Vape will be the name shown on your bank statement.
What is the cost of delivery?
Please see our delivery sections for information.
When will I receive my order?
Delivery times are normally very quick For UK orders, please allow up to 1 working day for UPS (Carbon Neutral), same day for Private Hire Service or, 3-4 days on free shipping. If your order has not arrived please send us an email at firstname.lastname@example.org.
I am not happy with my products, what do I do?
LUNAR VAPE UK wants you to be satisfied with the products you have purchased, we pride ourselves on our levels of customer service. Please get in touch with our customer services team to discuss what the issues are. email@example.com
How do I return my items?
If you choose "UPS (Carbon Neutral)" for your shipping method we can provide you with free returns and the courier will even come to collect it from you, If you chose any other form of delivery service the cost is incurred by yourself and we would recommend you use a signed delivery for service. If your Item/s are faulty we will send you a pre-paid label and have those items collected from your home address free of any charges.
What should I do if I think my product is faulty/not working?
If you think that your products are faulty, the first thing to do is to read through our FAQs as the answer to the most common problems can be found there. In addition, you can have a look through our video guides, which show you how to use our most common products.
Alternatively, you can pick up the phone and give us a call on 0870 8200 303 or email us at firstname.lastname@example.org