Age verification

AGE VERIFICATION

Why do I need to verify my age?

If you make a purchase from lunar-vape.com, you’ll notice that we have added an age verification step after the checkout process.

This is because England, Wales and Scotland have introduced a law that prohibits the sale of e-cigarettes to under-18’s – and we expect to see similar laws introduced in Northern Ireland soon.

 

When can I verify my age?

The good news is that if you have already created an account with us, you’ll only need to do this once. On any subsequent visits, simply log in, and we’ll remember that you’ve already verified your age.

 

How can I verify my age?

We can verify your age via the Electoral Roll, your Driving Licence, Debit or Credit Card and your Mobile Phone if you have content block disabled with your network provider.

Once you are logged into your lunar-vape.com account, you have four options to verify your age:

You will need to supply your full name and address as they appear on the Electoral Roll or Driving Licence.

This information will allow us to instantly confirm your age, and should not result in any delay to your order.

You can also speak with a member of our customer service team during their opening hours, who can talk you through the age verification process via the telephone.

Tel: + 44 (0) 870 8200 303

 

How will my details be used?

Your name and address will be sent to a third party based in the UK for age verification during the checkout process. Your details are not stored by the third party.

Similarly, if you choose to enter your Driving License or Passport Details, these will be sent to a third party based in the UK for age verification during the checkout process. Your details are not stored by the third party.

If you choose to enter your Debit or Credit Card Details, these will be sent to a third party based in the UK for age verification during the checkout process. Your details are not stored by the third party which is in compliance with PCI DSS Compliance code of conduct and therefore your details are 100% secure.

 

For more information

We appreciate your patience and support through this change. If you have any questions or issues during checkout, please don’t hesitate to contact us.

Tel: + 44 (0) 870 8200 303
Email: ask@lunar-vape.com.

Thanks
Lunar Vape